Q1 What are payment terms for new customers？ A Usually we make transaction via alibaba trade assurance, after we set up an order, you can pay with credit card, visa,E-checking, western union or TT.
Q2 What about the lead time？
A for order under 500 Meters, we can ship in 10 days after payment made. for order more than 5000 Meters, we can ship in 12 days after payment made.
Q3 How do you ship the goods and how long does it take to arrive？
A We usually ship by DHL, UPS, FedEx or TNT. It usually takes 7 days to arrive. Ship air to door takes around 15 days.
Q4 Can I print my logo on the product？
A Yes, we can print your logo on products that exceed a certain MOQ for free.
Q5 Do you provide product guarantee？
A All of our lamps use the highest standard production methods, with 17 production processes.
Q6 Can I place an order directly？
A You can click to start order, select the specifications and quantity, and then fill in your shipping address and phone number to confirm your order and make payment. We can arrange delivery within 2 working days after receiving the payment.
Q7. what services can we provide?
A：Accepted Delivery Terms EXW；
Accepted Payment CurrencyUSD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;
Accepted Payment Type TT,LC,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language SpokenEnglish,Chinese,Spanish,Japanese,Portuguese,German,Arabic,French,Russian,Korean,Hindi,Italian.
